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Personalised Magical Christmas Adventure Story Book and Personalised Teddy Bear

Regular price
£28.70 GBP
Regular price
Sale price
£28.70 GBP
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FAQs

Q. What is your postage cost & where do you post to?

A. Standard shipping is £3.99 for orders under £60. 

Orders over £60 get shipping free. 

Personalised Chocolate bars and greetings cards have FREE Shipping when bought seperately from other items.

We currently only ship to the UK mainland due to both Brexit and Covid impacts on courier availability and costs.

If you wish to order from outside the UK mainland it may be possible however you would be responsible for the full shipping cost and any customs fees arising from the order.  Please contact us for a quote.

Q. How long is your delivery time?

A. Our maximum delivery time is currently 14 working days however many of the items available on our website are sent directly to you from the supplier and usually arrive much faster.  We also have a fast dispatch collection if you need something for a gift or occasion sooner have a look at that collection.

Q. What if I order a mix of items from fast dispatch collection and other collections?

A. Unless you Contact us or leave a note at checkout advising us that you need certain items faster we will usually wait until all items are ready to be dispatched together to reduce both postage costs and our impact on the environment from packaging materials and the courier vehicle emissions.

Q. How do I tell you what personalisation I want on the items I order?

A. At checkout there is an option to leave a message which when clicked will open a box for you to enter the details in or you can pop us an email with the details to customerservice.TPTOH@gmail.com please include your order number in the email.  Note: Please ensure you check the details you are giving carefully prior to sending as we will enter them exactly as you have told us and refunds or replacements will not be given on grounds of misspelt personalisation when the item matches what you have sent to us. 

Q. I love your handmade items but I want something different design, colour, style wise is that possible?

A. All TPTOH makes and most of the Creative collection makers are happy to work with you to create custom items please contact us and we can talk it through with you and see what we can do.

Q. Part of my order is damaged or missing what do I do?

A. please contact us straight away and include photographs of the damage to the item and the outer packaging as we will ask for these in order to address any issues with the courier company regarding handling of the order.  We will arrange a replacement to be sent out wherever possible however sometimes due to stock levels of the items we may have to offer an alternative item or a refund.

Q. I want to cancel my order or request a refund how do I do this?

A. In the first instance we would ask that you read our refund and returns policy for more details of the process then contact us so we can work with you to resolve any issues and process your cancellation or refund as quickly as possible.

Q. The item I'm ordering is a gift do you offer giftwrapping or could a personal note be included with the delivery?

A. This is possible for items shipped directly from ourselves or handmade items in the creatives collections but not for anything sent directly from suppliers.  Please contact us PRIOR to ordering to discuss this and we will confirm if it is possible for the items you wish to order. 

Join Jingles the Elf on a journey through Santa's grotto in our Personalised Magical Christmas Adventure Story Book and Personalised Bear. The story follows the adventures of a mischievous teddy bear as he makes his way through Santa's grotto, visiting Santa's elves, his reindeers and even Mrs Claus!

The story book and teddy bear can be personalised with a name up to 12 characters, which will feature throughout the book both within the text and illustrations, making the recipient a part of the story. The first page inside the book can also be personalised with a message over 4 lines, with up to 25 characters per line.

Please avoid entering the name in block capitals as this may result in the text being difficult to read on certain pages of the story book. We recommend entering the name in proper case, i.e. Emily, George etc.

Please also avoid entering the message text in block capitals as this may result in the personalisation being difficult to read.

The apostrophe and s ('s) on the front of the book is fixed and does not need to be entered again.

The story book contains 28 fully illustrated pages.

The name on the teddy bear will appear in upper case, regardless of how it is entered.

Our bear is suitable for ages 36 months and over