Frequently Asked Questions

Frequently asked questions

Where do you deliver?

We currently deliver to the United Kingdom only: England, Scotland, Wales and Northern Ireland.

How much is shipping?

Standard UK delivery is free on every order. There is no minimum spend.

What currency do you use?

Our UK market is configured for British pounds sterling (GBP). Please check the currency and final amount at checkout.

Can I return my order?

Yes, eligible products are covered by our 30-day returns policy. Statutory consumer rights apply independently. Read our Returns & Refunds Policy.

What is the return address?

Please contact our team before posting a return so we can provide the correct instructions and destination. Do not use the US registered address without authorisation.

How do I choose a size?

Check product-specific options and descriptions, and see our Size & Fit Guide. If you need measurements, contact us before ordering.

How can I contact you?

Email contact@tptoh.co.uk or telephone +1 (843) 636-8531. Service hours are Monday–Friday, 9 AM–5 PM UK time, and we aim to respond to emails within 24–48 business hours.