Politique de remboursement
Last updated: 19 August 2026
Velmoro is operated by Ceeregd LLC. This policy explains how to return an item, request an exchange or obtain a refund.
Return Summary
- Customer location: United Kingdom.
- Return window: Request a return within 30 days of delivery.
- Return method: By post to the address provided by our support team.
- Change-of-mind return shipping: Paid by the customer.
- Defective, damaged or incorrect items: Necessary return shipping covered by Velmoro.
- Restocking fees: None.
- Refund method: Original payment method.
1. Return Eligibility
You may request a change-of-mind return within 30 days of receiving your order.
For our voluntary extended return policy, items must be new, unworn and unused, with their original packaging and tags.
These conditions do not restrict your statutory cancellation rights or your rights concerning faulty, damaged or misdescribed goods.
2. How to Request a Return
- Email contact@parimoliso.com with your order number and the items you wish to return.
- Our team will provide the return address and instructions.
- Send the items back within 14 days of notifying us and retain your proof of posting.
You do not need to provide a reason to exercise your statutory change-of-mind cancellation rights. A statutory cancellation does not require our approval.
The business address listed below is not the product return address. Please contact us for return instructions before sending merchandise.
3. Return Shipping Costs
For change-of-mind returns, customers pay the direct cost of return postage.
If an item is defective, damaged or incorrect, Velmoro covers the necessary return shipping costs. Contact us before arranging postage so we can provide instructions.
4. Damaged, Defective or Incorrect Items
Please contact contact@parimoliso.com if you receive a damaged, defective or incorrect item.
Include your order number and a description of the problem. Photos, where available, can help us resolve the issue.
We will arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable consumer law. Our voluntary return window does not limit your statutory rights.
5. Exchanges
If you would like a different size or product, contact our support team. We will explain the return process and check replacement availability.
Depending on availability, you may need to return the original item for a refund and place a new order.
6. Refunds
Refunds are issued to the original payment method.
We process refunds within 14 days of receiving the returned goods, or earlier where applicable law requires, including when proof of return triggers the statutory refund deadline.
Your bank or payment provider may require additional time to display the credit.
Where required by law, we also refund the standard outbound delivery charge paid. Our current UK standard shipping is free.
7. Restocking Fees and Product Condition
We do not charge restocking fees.
For statutory cancellations, you may inspect and try on an item as you would in a shop. Where legally permitted, we may deduct an amount for diminished value caused by handling beyond what is necessary to inspect the item.
Original packaging and a completely unused condition are not absolute requirements for exercising statutory cancellation rights.
8. UK Cancellation Rights
For most online purchases, UK consumers have the right to notify us of cancellation within 14 days after receiving the goods, followed by a further 14 days to return them.
Our voluntary 30-day return policy provides an additional return opportunity and does not replace these rights.
Your statutory rights relating to faulty, damaged or misdescribed goods remain unaffected and may continue beyond the voluntary return period.
9. Delivery Issues and Address Changes
Contact us promptly if you need to correct a delivery address or report a missing, refused or undeliverable shipment.
We will review the order and explain the available next steps. See our Shipping Policy for further information.
Contact Information
Store Name: Velmoro
Company Name: Ceeregd LLC
Company Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
Email: contact@parimoliso.com
Phone: +1 (843) 636-8531
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (UK local time, GMT/BST)
Email Response Time: We aim to respond within 24–48 business hours.