Shipping Policy

Shipping Policy

Last updated: 11 November 2026. Thank you for shopping with TPTOH. Here is what you should know about our delivery destinations, costs, estimated times and tracking.

Where we deliver

We currently deliver only to addresses in the United Kingdom, including England, Scotland, Wales and Northern Ireland. We do not presently ship to other countries.

Free UK delivery

We provide free standard UK delivery on every order, with no minimum purchase. Standard shipping costs £0.00. Any other charge that applies to an order must be disclosed before you complete checkout.

Order processing and delivery estimates

After you order, we arrange preparation and dispatch. Our displayed standard delivery estimate is 5–6 UK business days from ordering, excluding weekends and UK bank holidays. This is an estimate and is not a guaranteed delivery date. Delays outside our control, product availability and address issues can affect delivery.

If no other delivery deadline is agreed, we will meet our obligations under applicable UK consumer law, including the general requirement to deliver within 30 days. If your goods do not arrive within the applicable time, contact us so that we can resolve the matter and honour your legal rights.

A countdown or estimated arrival date shown on a product page is for information only and does not guarantee dispatch before a particular cut-off.

Confirmation and tracking

We send order confirmations and delivery updates to the email address you enter during checkout. Where carrier tracking is available, we share the tracking link or number when it becomes available. Tracking updates may take time to appear after dispatch.

Correct delivery details

Check that your address and contact information are accurate before paying. If a correction is needed, contact us quickly. We will try to assist, but an address change might not be possible after the parcel has been dispatched.

Delayed, missing or damaged parcels

If your parcel is late, missing, damaged or incorrectly delivered, please email us with your order number and a description of the problem. We will investigate with the relevant fulfilment and delivery providers, and provide any remedy required by law. This policy does not remove the seller's legal responsibilities for delivery.

Taxes and unexpected charges

Any applicable taxes or additional charges must be disclosed as required before checkout. If a courier unexpectedly asks you for an import or delivery payment, contact us before paying so that we can investigate.

Contact

TPTOH is operated by VILLE DU BOIS INVEST SAS.
Registered address: 123 RUE DU CHATEAU, BOULOGNE-BILLANCOURT, 92100, France.
Email: contact@TPTOH.com · Telephone: +1 (843) 636-8531.
Customer service: Monday–Friday, 9:00 AM–5:00 PM UK time (GMT/BST). We aim to respond to email enquiries within 24–48 business hours.