Privacy policy

Privacy Policy

Last updated: 11 November 2026. This Privacy Policy describes how TPTOH, operated by VILLE DU BOIS INVEST SAS, collects, uses, shares and protects information when you visit our Shopify-powered website, place an order or contact us. We respect customers' privacy and process information in line with applicable laws, including UK data-protection requirements where they apply.

1. Who is responsible for your information?

TPTOH is operated by VILLE DU BOIS INVEST SAS.
Registered address: 123 RUE DU CHATEAU, BOULOGNE-BILLANCOURT, 92100, France.
Email: contact@TPTOH.com · Telephone: +1 (843) 636-8531.
Customer service: Monday–Friday, 9:00 AM–5:00 PM UK time (GMT/BST). We aim to respond to email enquiries within 24–48 business hours.

For requests about your personal information, email contact@TPTOH.com with the subject 'Privacy Request'.

2. Personal information we collect

Depending on how you interact with our store, we may collect contact information (name, email, telephone number), billing and delivery addresses, order history, products purchased, messages to customer support, account information (where an account is available), and technical information such as IP address, browser type, device identifiers and usage or cookie data. Payment information is processed through the payment providers available at checkout; please do not email full card details to our team.

3. How we collect information

We receive information directly from you when you submit forms, create an account, order or contact us; automatically through the technical operation of the website; and from providers involved in delivering, processing payments for or protecting your transaction, where lawful.

4. Why we use your information

We use personal information to process payments and orders, arrange fulfilment and shipping, send order updates, answer enquiries, handle returns and complaints, protect against fraud, keep necessary financial records, improve the usability and security of our site, and send marketing messages where legally permitted. When required, optional marketing or analytics technologies will depend on your consent.

5. Legal bases for processing

Where UK GDPR or comparable law applies, we process information on an appropriate lawful basis, such as fulfilling our contract with you, complying with legal obligations, pursuing legitimate interests where balanced against your rights, or obtaining and respecting your consent. The appropriate basis depends on the particular activity.

6. Service providers and disclosures

Shopify powers our online store. We may share information necessary for legitimate store operations with payment processors, fraud-prevention services, delivery and fulfilment partners, hosting providers, customer-service systems and email providers. We may also disclose information where required by law or in relation to a lawful business reorganisation, subject to applicable protections.

7. International processing

Our registered operator is based in the France, and some service providers may handle personal information outside the UK. Where applicable law requires protections for international transfers, we use legally recognised transfer arrangements and appropriate safeguards, subject to the actual services and processing arrangements in use.

8. Cookies and tracking

Essential cookies and similar technologies may be necessary for cart, security and checkout functions. Optional analytics or advertising technologies, if used, will be managed according to applicable consent requirements. Privacy and cookie-preference controls may be available on the website. You can also adjust your browser settings, although some features may not function without essential cookies.

9. Marketing communications

If you subscribe to updates, we may use your email to send relevant news and offers where permitted by law. You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing does not stop necessary order and service messages.

10. How long we retain information

We keep information only for as long as it is reasonably required to provide our services, meet legal or accounting obligations, protect against fraud, handle disputes or exercise legitimate rights. The applicable retention period depends on the purpose and the relevant legal requirements; records are deleted or anonymised when they are no longer needed, subject to legal obligations.

11. Your privacy rights

Depending on applicable law and circumstances, you may have the right to request access, correction, deletion or transfer of your personal data, and to object to or restrict processing. You may withdraw consent at any time where processing depends on consent. Some rights are subject to legal exceptions. Send requests to contact@TPTOH.com. UK consumers can also raise a concern with the Information Commissioner's Office (ICO).

12. Children

Our store is intended for people able to make lawful purchases and is not designed to collect personal information knowingly from children. If you believe a child has provided personal data unlawfully, please contact us.

13. Security

We use reasonable organisational and technical measures to help protect information. No internet service can guarantee perfect security, so please take reasonable steps to protect your account credentials and contact us about suspected misuse.

14. Changes to this policy

We may update this policy as our practices, technologies or legal obligations change. The latest version and its update date will be posted on this page.