Terms of service

Terms of Service

Last updated: 11 November 2026. Welcome to TPTOH. This website and online store are operated by VILLE DU BOIS INVEST SAS. These terms describe the conditions for using our website and purchasing from us. They must be read together with our published Shipping, Return & Refund, Privacy and Payment policies. Nothing here excludes a mandatory right available to you under applicable law.

1. Our store and contact information

TPTOH is operated by VILLE DU BOIS INVEST SAS.
Registered address: 123 RUE DU CHATEAU, BOULOGNE-BILLANCOURT, 92100, France.
Email: contact@TPTOH.com · Telephone: +1 (843) 636-8531.
Customer service: Monday–Friday, 9:00 AM–5:00 PM UK time (GMT/BST). We aim to respond to email enquiries within 24–48 business hours.

2. Using this website

You agree to use the website lawfully, to provide accurate details when placing orders, and not to interfere with the security or operation of our services. You must be legally capable of entering into a purchasing contract, or have appropriate consent where required.

3. Product information and availability

We aim to show product descriptions, sizes, colours and prices accurately. Colours may appear different on different screens. We may correct genuine mistakes, update products or discontinue items, subject to applicable consumer law. If an ordered item is unavailable, we will contact you and provide any refund or remedy required by law.

4. Prices, currency and payment

The final price, currency, taxes and any applicable fees will be displayed before you confirm payment. UK shoppers should review the final currency and total shown by checkout. Payment methods available for your order are those presented by the checkout provider. Standard delivery to eligible UK addresses is free.

5. Orders and acceptance

After placing an order, you will usually receive an acknowledgement using the email address supplied. We may need to verify an order or contact you if there is a genuine availability, address or payment issue. We will not use this provision to remove statutory rights that have already arisen.

6. Shipping

We currently deliver only to the United Kingdom, including England, Scotland, Wales and Northern Ireland. Our standard UK shipping is free. Delivery estimates are informative, not guarantees, unless we specifically agree otherwise. Read our Shipping Policy for current details and your consumer rights.

7. Cancellations, returns and refunds

Eligible clothing items are covered by our additional 30-day returns offer. Separate UK statutory cancellation, faulty-goods and other mandatory protections continue to apply. Read our Return & Refund Policy for the procedure and your rights.

8. Legal product rights

Goods must satisfy the relevant requirements of applicable consumer law, including being as described, of satisfactory quality and fit for purpose where legally required. Nothing in these terms restricts your remedies for faulty or misdescribed goods.

9. Accounts, security and fraud prevention

Where customer accounts are available, you are responsible for safeguarding your account credentials. We may take proportionate steps to protect transactions, prevent unauthorised use and comply with legal obligations. Please contact us promptly about any suspected misuse of your account.

10. Website materials

Text, product imagery, designs, trade names and other site materials may be owned by TPTOH or third-party rights holders. You may browse and use the website for personal shopping, but must not commercially reuse protected material without the relevant permission.

11. Third-party services

Our website operates using Shopify and may integrate services for checkout, payments, fulfilment and communications. Those providers may have separate terms governing the parts of their services you use. Nothing about these services removes our legal responsibilities to our customers.

12. Privacy

We handle personal information as explained in our Privacy Policy. You may contact us about data protection and privacy through our customer-service email.

13. Availability and technical issues

We aim to keep the website available but cannot promise uninterrupted access. We may carry out reasonable maintenance or security updates. Nothing in this section excludes liability that cannot lawfully be excluded.

14. Complaints and contact

For questions or complaints about a product, order or website service, contact contact@TPTOH.com. Include your order number if applicable. We aim to reply to emails within 24–48 business hours during our stated service hours.

15. Applicable law

VILLE DU BOIS INVEST SAS is registered in the France. Nothing in these terms removes rights you have as a UK consumer under mandatory applicable legislation or restricts access to a court or remedy where such a restriction would be unlawful.

16. Updates to these terms

We may update these terms to reflect changes in the store or legal requirements. The latest published version applies as permitted by law. Material changes do not retrospectively remove rights already acquired in completed orders.