Refund policy
Return & Refund Policy
Last updated: 11 November 2026. We want shopping with TPTOH to be straightforward. Our 30-day returns offer applies to eligible clothing purchases delivered in the UK. It is provided in addition to, not instead of, your statutory consumer rights.
Our 30-day return window
If you change your mind, email us to request a return within 30 days of receiving your items. Under our additional goodwill policy, products should be unwashed, unworn beyond normal trying-on, and in resalable condition with any supplied labels or accessories. These conditions do not limit statutory cancellation or faulty-goods rights.
How to request a return
- Email contact@TPTOH.com, stating your order number and the item you want to return.
- Our support team will give you the correct return instructions and destination.
- Follow those instructions, pack the item securely and retain proof of postage.
Do not send a return to the registered US business address unless our team specifically instructs you to do so.
Return postage
For a change-of-mind return, you normally pay the direct return-postage cost, unless we have agreed otherwise or the law requires us to pay. We will cover reasonable return costs for faulty, damaged or incorrectly supplied items where required under consumer law.
Refund processing
When a return qualifies under our additional 30-day policy, we will refund the applicable item amount to the original payment method after the return is received and checked, without undue delay. Your bank or payment provider may take additional time to show the credit.
UK statutory cancellation rights
For eligible goods purchased online, UK consumers generally have the separate right to cancel without giving a reason within 14 days after receipt, and a further 14 days to send the items back. Some legal exceptions may apply. If you exercise this right, we will reimburse qualifying payments, including any legally refundable basic delivery costs, within 14 days of receiving the goods back or receiving evidence that they were returned, subject to applicable law.
You may inspect goods as you would in a physical shop. A lawful deduction may apply if they have been handled beyond what is necessary to establish their nature, characteristics and functioning. Statutory cancellation rights are not conditional on our goodwill-return packaging requirements.
Faulty, damaged or incorrect goods
If an item is faulty, damaged on arrival, not as described or not fit for purpose, contact us as soon as practical with your order details and a description of the issue. The Consumer Rights Act 2015 and other applicable consumer protections may entitle you to a repair, replacement, refund or other remedy. Our voluntary return conditions do not restrict these rights.
Exchanges and exclusions
For a different size or colour, please contact us. An exchange depends on product availability; a return and new order may be necessary. Any exclusions from statutory cancellation rights will be applied only where permitted by law and communicated where required.
Need help?
TPTOH is operated by VILLE DU BOIS INVEST SAS.
Registered address: 123 RUE DU CHATEAU, BOULOGNE-BILLANCOURT, 92100, France.
Email: contact@TPTOH.com · Telephone: +1 (843) 636-8531.
Customer service: Monday–Friday, 9:00 AM–5:00 PM UK time (GMT/BST). We aim to respond to email enquiries within 24–48 business hours.